Sillkeep Support

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Use this page for public support information for Sillkeep.

Contact

• Product support: `support@dartscreative.com`
• Privacy questions: `privacy@dartscreative.com`

Metadata

• App: `Sillkeep`
• Locale: `en-IN`
• Purpose: localized Help front door
• Status: `research-ready`
• Source of truth owner: Portfolio Core
• Last updated: 2026-04-27

1. Start with one shelf

Add the plants you want to remember, then attach one or two care tasks to each plant.

Keep the first pass simple: a plant name, room or window note, watering schedule, and any care notes you already trust.

2. Use the care queue

The care queue shows what is due soon, due today, or overdue.

When you care for a plant, log the task. If today is not right, snooze or skip it so the schedule stays honest instead of noisy.

3. Use reminders and widgets carefully

Local notifications and widgets are helpers for routines you create. They do not diagnose a plant, decide a treatment, or replace your own judgment.

If reminders seem wrong, check the plant's task schedule, notification permission, and whether the task was logged, skipped, or snoozed.

4. Keep notes and photos local

Use notes and photos to remember repotting, pruning, growth, room moves, and schedule changes.

The V1 product posture is local-first: plant records, notes, photos, reminder state, widget state, and exports should stay on the current device unless you explicitly export them.

5. Export your records

Export is for your own records, spreadsheet fallback, or migration.

Export does not mean cloud backup, account sync, plant database lookup, or expert review.

6. What Sillkeep does not do

Sillkeep does not identify plants, diagnose diseases, prescribe treatment, give toxicity advice, provide pesticide guidance, connect to hardware sensors, sell plants, or offer expert chat.

It is a plant-care routine and history app.

7. Contact support when

Contact support if:

• reminders do not match the schedule you saved
• widgets show stale or confusing care tasks
• logging, snoozing, skipping, or deleting a task behaves unexpectedly
• photo history or export looks incomplete
• wording for this locale sounds unnatural or implies diagnosis, treatment, toxicity, or expert advice

Include:

• the plant and task involved
• whether notification permission was allowed or denied
• whether the issue happened in the app, notification, or widget
• the locale you selected
• what wording or behaviour looked wrong

Metadata

• App: `Sillkeep`
• Locale: `en-IN`
• Purpose: localized FAQ
• Status: `research-ready`
• Source of truth owner: Portfolio Core
• Last updated: 2026-04-27

1. What is Sillkeep?

`Sillkeep` is a calm, local-first indoor plant care scheduler and widget app.

It helps you keep plant records, create care schedules, see what is due, log or snooze care, keep notes and photos, and export your plant history.

2. Does Sillkeep need an account?

No.

The current product posture is local-first with no account, backend, or required cloud sync for the core workflow.

3. Where is my data stored?

The V1 posture keeps plant records, notes, photos, care schedules, reminder state, widget state, and exports on the current device unless you explicitly export them.

If sync is added later, the support and privacy surfaces must say exactly what changes.

4. Does Sillkeep identify plants or diagnose problems?

No.

Sillkeep does not identify plants, diagnose plant diseases, prescribe treatment, give toxicity advice, provide pesticide guidance, or offer expert support.

It records the routines and history that you choose.

5. How do reminders work?

Reminders come from the care tasks you create for each plant.

You can still use Sillkeep without notification permission, but alerts require iPhone notification permission. If a reminder looks wrong, check the task schedule and whether the last task was logged, skipped, or snoozed.

6. What do snooze and skip mean?

Snooze moves a due task later because you want to be reminded again.

Skip records that you are not doing that task this cycle and moves the schedule forward according to the task's rules.

7. What do widgets show?

Widgets show the next due care tasks from your local care queue.

Widget state can be delayed by system refresh timing. The app should remain the source of truth when a widget looks stale.

8. Can I export my plant records?

The planned V1 includes CSV or JSON export for plant records and care history.

Export is for your own records, spreadsheet fallback, or migration. It is not cloud backup, plant database lookup, or expert review.

9. Why is Sillkeep paid upfront?

The V1 product avoids AI diagnosis, expert support, hosted accounts, plant databases, ads, and marketplace behaviour.

A paid-upfront model fits a local reminder, widget, log, and export utility better than a subscription unless the product later adds real recurring service cost.

10. What should I do if wording, reminders, widgets, or export look wrong?

Use the Help front door first to confirm the intended product boundary.

If the issue still looks wrong, contact support and include:

• the plant and care task involved
• whether notification permission was allowed or denied
• whether the issue happened in the app, notification, or widget
• the locale you selected
• what wording or behaviour looked wrong
• whether the issue was reminders, widgets, export, photos, deletion, or support wording